FAQS

1. What makes smocked and hand-embroidered dresses special?

Each dress is made by hand, so it has its own story and unique expression. No dress is the same because everything we do, we leave the essence of ourselves.

2. How long is the shipping time?

- Shipping About 5 - 7 working days

3. Do I have to confirm receiving order shipments?

Yes, you have to confirm receiving order shipments by email within 10 days from the date of delivery shipment. After 10 days without any confirmation email or notice, we will assume that the shipments have already been delivered to you fully. We are no longer responsible for the shipments.

4. How can I make a payment?

You can choose one of the following bank options for payment

Note: All OUR BANK ACCOUNTS ARE IN VIET NAM ( WE HAVE NO OTHER ACCOUNTS IN OTHER COUNTRIES)

You can choose one of the following bank options:

1. ONLINE PAYMENT VIA VISA, MASTERCARD, etc...

OnePAY represents MasterCard to provide online payment solutions. All normal international cards like VISA, MasterCard, JCB, and Diners Clubs are accepted.

Payoneer does not accept all types of cards. It primarily supports payments made via bank transfers, credit cards (like Visa, Mastercard, and sometimes American Express, depending on the country), and local payment methods in some regions. However, debit and prepaid cards are not always accepted.

Please check directly with Payoneer or review their accepted payment methods on your account dashboard, as available options can vary by country and card issuer.

2. BANK WIRE TRANSFER

- Beneficiary Name: BABEENI VIETNAM COMPANY LIMITED

- Account Number: 797979

- ACC With Bank: SOUTHEAST ASIA COMMERCIAL JOINT STOCK BANK

- SWIFT Code: SEAVVNVX

- Bank address: 339 Nguyen Van Cu, Ha Noi 10000, Vietnam

- Beneficiary address: No 66 Viet Hung, Long Bien, Hanoi 10000, Vietnam

Pay in US Dollars

You can transfer to our company bank account as follows:

- Beneficiary name: BABEENI CO., LTD

- Account Number: 054 137 023 8679

- Swift code/urban code: BFTV VNVX

- Bank name: Bank for Foreign Trade of Vietnam

- Bank Address: 198 Tran Quang Khai, Hoan Kiem, Ha Noi, Viet Nam

- Beneficiary address: No 66 Viet Hung, Long Bien, Hanoi 71000, Vietnam

Pay in GBP

- Beneficiary name: BABEENI Co., Ltd

- Account Number: 054 1350 223 822

- Swift code/urban code: BFTV VNVX

- Bank name: Bank for Foreign Trade of Vietnam

- Bank Address: 198 Tran Quang Khai, Hoan Kiem, Ha Noi, Viet Nam

- Beneficiary address: No 66 Viet Hung, Long Bien, Hanoi 71000, Vietnam

Notice for the customer in the USA: When you receive the shipment, you will have to pay about 7% - 10% for import tax and duties (this cost depends on Each State's policies)

Apply for order value over $800 (include product cost + shipping cost)

5. Where can I find your size guide?

6. How are these clothes packed?

Our products are packed in 3 steps:

Step 1: After being ironed, each item will be folded and put individually into a plastic bag.

Step 2: We put all into a five-layer carton box sized 50 x 50 x 50 cm. This kind of carton-sized box can contain about 150 normal dresses or sets (depending on the size of each product)

Step 3: After putting all the items into the box, we cover it with plastic and put the stamp of the sender and receiver's addresses on.

7. How long have you been manufacturing and exporting smocked clothes for children?

We have been manufacturing and exporting children's clothing since 2007.

8. Do you have a representative in the USA?

Yes, we do. We have 2 clients in the USA

1. The state of Georgia

- Representative: Mrs. Cindy P. Merritt and Jessi Chambers

- Brand name: Little Bear Smocks

- Tel: 1-706-814-8533

- Email: littlebearsmocks@gmail.com

- Group: https://www.facebook.com/groups/191473101533350

- Adress: 207 Parnell Lane Martinez GA 30907 , USA